Refund policy
RETURNS, REFUNDS & SHIPPING POLICY
All purchases made through Maison Aljazi are subject to the following terms.
NO RETURNS OR REFUNDS
Due to the personal nature of fragrance products, all sales are final. We do not accept returns, exchanges or refunds for change of mind, personal preference, dissatisfaction with a fragrance, or products that have been opened, sprayed or used.
We encourage you to review the fragrance description, notes, size and all other product details carefully before placing your order.
This policy does not affect any rights you may have under applicable consumer-protection laws where an item is defective, damaged upon arrival or incorrectly supplied.
ORDER CANCELLATIONS AND CHANGES
Orders cannot be cancelled or amended after they have been processed or dispatched. Customers are responsible for ensuring that all names, delivery addresses, contact details and ordered items are correct before completing their purchase.
Maison Aljazi is not responsible for delays, failed deliveries or additional charges caused by incomplete or incorrect information provided at checkout.
SHIPPING TIMES
Orders are prepared and dispatched as promptly as possible. Estimated delivery times are:
• UAE orders: 1–4 business days
• International orders: 4–10 business days
Delivery times are estimates only and may vary depending on the destination, selected shipping method, courier operations, public holidays, customs procedures and other circumstances beyond our reasonable control.
Customs processing may cause additional delays. Maison Aljazi cannot guarantee a specific delivery date and is not responsible for delays caused by the courier or destination country’s customs authorities.
TRACKING
A tracking number will be provided for international orders once the parcel has been dispatched. Customers are responsible for monitoring their shipment and responding promptly to any communication or delivery request from the courier.
LOST OR DELAYED SHIPMENTS
If tracking indicates that your order may be lost or has remained without an update for an unusual period, please contact us so that we can open an investigation with the courier.
Courier investigations may take time, and any replacement or refund will be considered after the investigation has been completed and in accordance with the courier’s findings and applicable law.
Maison Aljazi is not responsible for parcels lost after being confirmed as delivered to the address provided at checkout. If you believe a delivered parcel is missing, please contact the courier immediately and notify us so we can assist where reasonably possible.
FAILED, REFUSED OR UNCOLLECTED DELIVERIES
Customers are responsible for being available to receive or collect their orders and for responding to the courier’s delivery attempts.
If an order is returned to Maison Aljazi because it was refused, unclaimed, not collected, or because incorrect or incomplete delivery information was provided, the customer may be responsible for the original shipping costs, return charges and any additional customs or handling fees.
If reshipment is requested, the customer must pay the new shipping charge before the order is sent again. Any refund required by applicable law may be reduced by non-refundable shipping, return and customs charges.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every Maison Aljazi product is carefully inspected and securely packaged before dispatch.
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Your message must include:
• Your order number
• Clear photographs of the item
• Photographs of the internal and external packaging
• A photograph of the shipping label
• An unboxing video, if available
Please retain the product and all original packaging while the claim is reviewed. Do not use or dispose of the item before receiving further instructions.
Claims submitted without sufficient evidence, after the notification period, or concerning products that have been used may be declined where permitted by law. Approved claims will be resolved through a replacement, store credit or refund, depending on the circumstances and applicable consumer-protection requirements.
CUSTOMS, DUTIES AND IMPORT RESTRICTIONS
International customers are responsible for checking whether fragrance products may be imported into their country and for paying any customs duties, taxes, clearance fees or other charges imposed by local authorities.
These charges are not included in the product or shipping price unless expressly stated at checkout. Maison Aljazi is not responsible for customs delays, confiscation or rejected entry caused by destination-country restrictions.
Where a parcel is returned due to unpaid charges, refusal, failure to complete customs clearance or local import restrictions, any refund required by law may be reduced by the original shipping cost, return shipping cost, customs charges and other non-recoverable fees.
By placing an order with Maison Aljazi, you confirm that you have read, understood and agreed to this policy.
CONTACT: info@maisonaljazi.com